FAQs
Frequently Asked Questions
What are my payment options?
Payments can be made through credit/debit cards, most prepaid debit cards, and in-person at our authorized retail locations. Auto Pay is also available for added convenience.
How do I set up Auto Pay?
Auto Pay can be set up in the account settings section of our website. This feature saves you time by automatically processing your payment each term.
Are there any discounts or savings programs available?
Yes, we offer discounts through various programs, including credits for prepaying, referrals, and promotional discounts. Check our website for the latest deals.
Can I change my plan at any time?
Yes, you can change your plan via our website. Any changes will take effect from your next billing cycle.
How do I troubleshoot device and service issues?
Start by checking your device's signal strength, ensure your plan is active, and restart your device. If issues persist, our customer support team is here to help.
What should I do if my device is lost or stolen?
Immediately suspend your service to protect your account and contact customer support for further assistance on securing your account and ordering a replacement if necessary.
How do I access 5G services?
Ensure your device is 5G-capable and you are within a 5G service area. Some plans include 5G access, so check your plan details or contact us for more information.
How can I transfer my number to Light Mobile?
You can keep your current number when switching to Light Mobile. Start the process online or contact our customer support team for assistance.
Can I use my phone as a hotspot?
Mobile hotspot capabilities depend on your device and plan. Check your plan details or contact us to see if hotspot use is included.
What are the international calling options?
We offer unlimited calling and roaming in Mexico and Canada. Visit our website or contact us to ensure your device is capable of international services.
How do I activate a new phone or SIM card?
Activation can be completed online through your account or by contacting our support team for guidance.
Can I bring my own phone to Light Mobile?
Yes, most unlocked GSM-compatible phones can be used with Light Mobile. Ensure your device is unlocked and supports our network bands for the best experience.
How do I know if my phone is compatible with Light Mobile?
You can check your phone’s compatibility by visiting our website and entering your device’s IMEI number in our compatibility checker tool.
What do I need to do to switch my phone to Light Mobile?
You'll need a Light Mobile SIM card and a compatible, unlocked phone. Once you have both, you can activate your service online or by calling our customer support.
Will my phone’s features work on Light Mobile?
Most features should work seamlessly; however, some carrier-specific features may not be available. It’s best to check the details on our website or contact customer support for specific concerns.
How do I get a Light Mobile SIM card for my phone?
Free SIM cards are provided when you activate a new line of service on our website or at a local retailer. Follow the instructions included with your SIM to activate your service.
Is there a fee to bring my own phone to Light Mobile?
There is no fee to bring your own phone. You simply need to purchase a Light Mobile plan that suits your needs.
Payments and Billing
What are my payment options?
Payments can be made through credit/debit cards, most prepaid debit cards, and in-person at our authorized retail locations. Auto Pay is also available for added convenience.
How do I set up Auto Pay?
Auto Pay can be set up in the account settings section of our website. This feature saves you time by automatically processing your payment each term.
Are there any discounts or savings programs available?
Yes, we offer discounts through various programs, including credits for prepaying, referrals, and promotional discounts. Check our website for the latest deals.
Can I change my plan at any time?
Yes, you can change your plan via our website. Any changes will take effect from your next billing cycle.
What should I do if I forget my username or password?
Use the "Forgot Username or Password" option on the login page, and follow the instructions to reset your credentials.
How do I report a problem with my service?
If you experience any issues with your service, please contact our support team through the website, or by phone for troubleshooting and assistance.
BYOP / Device / Service
How do I troubleshoot device and service issues?
Start by checking your device's signal strength, ensure your plan is active, and restart your device. If issues persist, our customer support team is here to help.
What should I do if my device is lost or stolen?
Immediately suspend your service to protect your account and contact customer support for further assistance on securing your account and ordering a replacement if necessary.
How do I access 5G services?
Ensure your device is 5G-capable and you are within a 5G service area. Some plans include 5G access, so check your plan details or contact us for more information.
How can I transfer my number to Light Mobile?
You can keep your current number when switching to Light Mobile. Start the process online or contact our customer support team for assistance.
Can I use my phone as a hotspot?
Mobile hotspot capabilities depend on your device and plan. Check your plan details or contact us to see if hotspot use is included.
What are the international calling options?
We offer unlimited calling and roaming in Mexico and Canada. Visit our website or contact us to ensure your device is capable of international services.
How do I activate a new phone or SIM card?
Activation can be completed online through your account or by contacting our support team for guidance.
Can I bring my own phone to Light Mobile?
Yes, most unlocked GSM-compatible phones can be used with Light Mobile. Ensure your device is unlocked and supports our network bands for the best experience.
What do I need to do to switch my phone to Light Mobile?
You'll need a Light Mobile SIM card and a compatible, unlocked phone. Once you have both, you can activate your service online or by calling our customer support.
Will my phone’s features work on Light Mobile?
Most features should work seamlessly; however, some carrier-specific features may not be available. It’s best to check the details on our website or contact customer support for specific concerns.
How do I get a Light Mobile SIM card for my phone?
Free SIM cards are provided when you activate a new line of service on our website or at a local retailer. Follow the instructions included with your SIM to activate your service.
Is there a fee to bring my own phone to Light Mobile?
There is no fee to bring your own phone. You simply need to purchase a Light Mobile plan that suits your needs.